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iQ Reader Setup and Use with RQmobile

Shaun
Updated

iQ Reader Setup and Use with RQmobile

Purpose: This guide explains how to pair an iQ Reader with RQmobile and process payments and refunds.

Before you begin

Important: A passcode must be configured on the iPad before using the iQ Reader. The iQ Reader uses the iOS Keychain as part of its security functionality.
  • RQmobile: Version 2.129.2 or higher
  • iPad:
    • iPad 6th Generation or newer
    • iPad Air 3rd Generation or newer
    • iPad mini 5th Generation or newer
  • iPadOS: Version 17 or higher
  • Bluetooth: Must be turned on
  • iPad Passcode: Must be enabled
Step 1 — Pair the iQ Reader
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  1. On the iPad, verify that Bluetooth is turned on.
  2. Log in to RQmobile.
  3. Navigate to:

    Settings > Card Reader
  4. Under Card Reader Type, select:

    iQ Reader
  5. Select Pair device.
  6. RQmobile will display the currently connected card readers.

    If no reader has previously been paired, you will see a message indicating that no reader is paired yet.

    Select Pair reader or Pair a new reader.
  7. When iPadOS asks:

    Allow "RQmobile" to find Bluetooth devices?

    Select Allow.
  8. Choose one of the available methods to identify your iQ Reader.

    Option 1 — Select from Nearby Readers

    1. Select Nearby readers.
    2. A list of readers within Bluetooth range will appear. Readers are generally sorted by proximity, with the closest reader shown first.
    3. Locate the reader using its serial number.
    4. Compare the serial number displayed in RQmobile with the serial number printed on the back of the iQ Reader.
    5. Select the correct reader.

    OR

    Option 2 — Scan the Reader Barcode

    1. Select Scan barcode.
    2. If prompted, allow RQmobile to access the iPad camera.
    3. Locate the barcode on the back of the iQ Reader.
    4. Point the iPad camera at the barcode to scan it.
  9. When the Bluetooth pairing dialog appears, select Pair.
  10. If the iPad asks you to verify a pairing code, you can disregard the code verification. The iQ Reader does not have a display for showing a pairing code.
  11. On the side of the iQ Reader, press the power button twice.
  12. When RQmobile displays Pairing successful, select Continue.
After pairing: RQmobile and the iQ Reader will automatically connect when needed. If the devices are inactive for a period of time, they may disconnect from Bluetooth, but they remain paired. Starting a payment should automatically reconnect RQmobile to the most recently paired reader.
First transaction: The first transaction after pairing the iQ Reader may time out while the reader initializes. If this occurs, retry the transaction.
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Step 2 — Process a Payment
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  1. Build the customer's cart and select Check Out.
  2. Select the payment method associated with integrated payments.

    Example: Credit Card
  3. Verify or enter the Payment Amount and select Continue.
  4. Select Tender.
  5. When instructed, have the customer tap, insert, or swipe their payment card.
  6. After the payment is authorized and completed, select Close.
  7. Print or send the customer's receipt as needed.
PIN transactions are not supported. If the payment requires the customer to enter a PIN, use Remote Pay instead.
```
Step 3 — Process a Refund
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Refund limitations:
  • The iQ Reader cannot refund an invoice that was originally processed using another payment provider.
  • The iQ Reader does not currently support partial refunds on invoices paid using multiple credit cards.

For an invoice involving multiple credit cards, fully refund the original invoice and re-purchase the necessary items, or refund the appropriate amount to an alternate payment method when permitted.

  1. Build the refund cart and select Check Out.
  2. Select the payment method associated with integrated payments.

    Example: Credit Card
  3. Enter or verify the Payment Amount and select Continue.
  4. Select Tender.
  5. The refund will be sent back to the original card.

    The customer's original physical card does not need to be present.
  6. After the refund has been processed, select Close.
  7. Print or send the customer's receipt as needed.
```
Quick Reference and Troubleshooting
```
Item What to Check
RQmobile Version 2.129.2 or higher
iPadOS 17 or higher
Bluetooth Turned on
iPad Passcode Required
PIN Required Use Remote Pay
First Transaction Times Out Retry the transaction; the reader may still be initializing.
Reader Disconnected Begin a payment. RQmobile should automatically reconnect to the most recently paired reader.
Reader Identification Match the serial number in RQmobile to the serial number on the back of the reader.

Reader will not pair

  1. Verify Bluetooth is enabled on the iPad.
  2. Verify an iPad passcode is configured.
  3. Verify RQmobile is version 2.129.2 or higher.
  4. Verify the iPad is running iPadOS 17 or higher.
  5. Verify RQmobile has permission to access Bluetooth.
  6. Confirm you selected the correct reader by matching its serial number.
  7. Press the iQ Reader's power button twice when instructed during pairing.
```
Remember: Once paired, the iQ Reader does not need to remain continuously connected. RQmobile should automatically reconnect to the most recently paired reader when a payment is started.

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