Purpose: Use support chat to connect with an available IT or Inventory Support Specialist and get help with your question.
What is support chat?
Support chat is the fastest way to reach an available IT or Inventory Support Specialist through the North Star Help Center for help with technology or inventory questions and issues.
Why use support chat?
Chat allows the specialist assisting you to create a ticket for your request. If you need additional information or a task cannot be completed during the chat, the specialist can use the ticket to follow up.
Who will you connect with?
Chat should connect you with the IT team—Shaun or Skylar—depending on who is available.
How to start a support chat
Open the Help Center
- Go to support.gonorthstar.group.
- You will be directed to the North Star Help Center.
You're already here! If you’re reading this, you’re already in the right place!
Open the chat
- Look in the bottom-right corner of any Help Center page.
- Click the “Hi. Need any help?” chat button.
Enter your name and question
- Enter your name when prompted.
- Enter your question and describe what you need help with.
- You will be directed to an available live agent for assistance.
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